Shipping policy

Thank you for shopping with Pramilla's. We are committed to delivering your order safely and on time. Please read our Shipping Policy carefully before placing your order.

Order Processing

  • Orders are processed within 24–48 hours after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly longer.

Shipping Timeline

Delivery timelines may vary depending on your location.

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Please note that these are estimated delivery timelines and may vary due to courier operations or other external factors.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Pramilla's may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details so you can monitor your shipment.

Delivery Attempts

Our courier partners will make delivery attempts as per their standard policies. If a delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Pramilla's is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

Damaged Packages

If your package appears damaged upon delivery, please:

  • Record a complete unboxing video while opening the package.
  • Take clear photographs of the damaged product and packaging.
  • Contact us within 48 hours of delivery.

A valid unboxing video is mandatory for any damage or defective product claim.

Delays Beyond Our Control

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Courier operational delays
  • Other unforeseen circumstances

In such situations, we appreciate your patience and understanding.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Pramilla's
Email: pramillasvanity@gmail.com

Our support team will be happy to assist you.